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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Our advantage?

We are a factory and also export.means factory+trading.
We have more than 12 years of textile commodity manufacturing experience, professional team to provide professional services for you. We offer the best service for all Products and the best one-stop shopping service. You will have a competitive advantage over your competitors.

Q2: The advantages of our products?

We produce HOT products -- > You can easily sell and quickly increase your customer base.
We produce and develop new products -- > With fewer competitors, you can increase your profits.
We produce high quality products -- > You can give your customers a better experience.

Q3: How about the price?

We always take the customer’s benefit as the top priority. Price is negotiable under different conditions, we are assuring you to get the most competitive price.

Q4: Could you do our own customized design?

Yes, We welcome all requests and custom orders. (color, logo, design, package, carton mark, your language manual etc., ) we can let your idea come to be a real item.

Q5: How does your factory carry out quality control?

-We attach great importance to quality control. Every process of our production has its own QC. And after finishing, it have a comprehensive QC.

Q6:What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Q7: How to place an order ?

Just send us an inquiry or email to us on here and give us more information for example:item code,quantity, recipient name,shipping address,telephone number... Sales represent atives will be online 24 hours and all emails will have a reply within 24 hours.

Q8: How could I pay them?

T/T, Western Union, alibaba trade assurance etc.

Q9:What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when(1) we have received your deposit, and(2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Q10: Can you supply sample for checking before place an order ? and how long?

Stock samples are free, customized samples need mold fee, shipping charge need to be paid by you. About 7 days.

Q11:How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Q12: What about after-sale service?

1) All products will be strictly quality checked before packing
2) All products will be well packed before shipping
3) If any dissatisfaction, you'll get our quick response and solution.

 


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